Privacy Policy

We know that by choosing to shop with us, you’ve placed a great deal of trust in us. We also understand that you want the personal information you give us to be kept private as well as secure. To reassure you that we feel the same way, here’s how we will and, more importantly, will not use the personal information you give us.
This Privacy Policy was most recently updated on 20 March 2018.

What personal information do we collect from the people that visit our website?

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information or other details to help you with your experience. We will treat all information submitted by you in accordance with the terms of this privacy policy (as updated and amended from time to time) and in strict compliance with all Data Protection legislation.
By entering your personal information on our website you accept that we may retain your information.

When do we collect information?

We collect information from you when you register on our site, place an order, subscribe to a newsletter, fill out a form or enter information on our site.

How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
• To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
• To improve our website in order to better serve you.
• To allow us to better service you in responding to your customer service requests.
• To quickly process your transactions.
• To send periodic emails regarding your order or other products and services.
• To follow up with them after correspondence (live chat, email or phone inquiries)

How do we protect your information?

We do not use vulnerability scanning and/or scanning to PCI standards.
An external PCI compliant payment gateway handles all CC transactions.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user places an order to maintain the safety of your personal information.

All transactions are processed through a gateway provider and are not stored or processed on our servers.

Do we use ‘cookies’?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We use cookies to:
• Help remember and process the items in the shopping cart.
• Understand and save user’s preferences for future visits.
• Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since every browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.

If users disable cookies in their browser:

If you turn cookies off, Some of the features that make your site experience more efficient may not function properly.

Find out more on our Cookie Policy www.mushers.co.uk/cookie-policy

Third-party disclosure

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it’s release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property or safety.

Non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

The circumstances where we may share some of your information with others are described below:
A. Third party service providers
We employ other companies and individuals to perform functions on our behalf. For example, we engage companies to analyze customer information, provide marketing assistance, process credit card payments. We also engage agents including credit reference agencies, fraud prevention and detection agencies and debt collection agencies that we use to process the orders you place with us or who assist us in the service we provide to you. In these instances, we provide them with only the information they need to perform their function.
B. Promotional offers
Sometimes we may send offers to selected groups of customers on behalf of other businesses. We will not permit other businesses to contact our customers directly and all such promotional offers will come via us. If you wish to withdraw your consent from receiving these communications you can do so by logging into your account and amending your communication settings online.
C. Business transfer                                                                                                        If Wiederhofer Limited is ever sold or the Musher’s business purchased by another company it would typically be part of such a transaction for customer information to form part of the business assets being transferred but the information will remain subject to the obligations as outlined in this Privacy Policy.                                                                                                                D. Research companies                                                                                                  To outside research companies whom we may ask to contact you directly for your opinions on our products and services (in which case we provide them with only the information they need to perform their function).            E. Protection                                                                                                                    We release account and other personal information when we believe release is appropriate to comply with the law, to enforce our Terms and Conditions and other agreements or protect ours, our customers or others rights, property or safety.                                                                                          F. With your consent                                                                                                      Other than as set out above you will receive notice when information about you may be sent to a third party and you will have an opportunity to choose not to share the information.

Third Party Links

Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Unsubscribing from our marketing communications

If at any time you would like to unsubscribe from receiving future emails, you can email us at info@mushers.co.uk or you can follow the instructions at the bottom of each email and we will promptly remove you from ALL marketing correspondence.

Identity Fraud 

Fraudsters create authentic looking, but false or “spoof” websites. Their purpose is to tempt users to enter personal information to be re-used to try and access your bank accounts. Fraudsters are increasingly turning to email to generate traffic to these websites. Such emails typically contain a link to a spoof website and advise account holders to enter user names and passwords so that security details can be updated or passwords changed.
If you get any email containing an embedded link and a request for you to enter any personal details, treat it as suspicious and do not input any personal information, even if the page appears legitimate. No reputable company ever sends emails of this type.

Data over the internet

The internet is a global network – therefore there are cases where your data travels internationally, which may include places outside the European Union. We want you to know that if you visit or shop with Musher’s, you’re agreeing and authorizing us to process data this way.

Updates

You may change your personal information retained by Musher’s at any time by accessing your user profile on our website or by emailing us at info@mushers.co.uk.
We may change the terms of this Privacy Policy from time to time and you should check it regularly. Your use of the Musher’s website will at all times be subject to the Privacy Policy applicable at the time of each use.

Further information
If you have questions about your personal information or our privacy policy, please contact us at the address below.

Wiederhofer Limited T/A Musher’s

Registered Office :
47A Prideaux Road
Eastbourne, East Sussex BN21 2NB
United Kingdom

Mailing and Shipping Address:
4 Carlisle Building, Carlisle Road
Eastbourne, East Sussex BN21 4DB
United Kingdom

info@mushers.co.uk
www.mushers.co.uk

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